FAQS

OUR COMPANY

How long have you been in business?

Our Creative Director, Jared Fusedale founded the business in 1995.
We have had an online presence ever since the internet first became an essential marketing tool. During this period, we have won over 60 national and international awards.

 What services do you offer?

We offer all services including Logo and Branding Development, Website Design, Email Marketing and Search Engine Optimisation (SEO).  For a full list of our services, please see our Services page.

What businesses do you work with?

We have developed websites for a large range of clients, from the small sole trader to large corporations.  We also work with start-ups to help create a business name and strategic plan.

WEBSITE DEVELOPMENT

How much does a website cost?

The cost of a website is dependent on a number of factors including how many pages are required, features and functionality. We will chat to you about what you want and we can help you work out the most cost efficient solution to meet your needs.

How long does it take to design and build a website?

We aim to complete a website in 4 – 5 weeks from beginning to end.  This timeframe is reliant on you providing feedback within our specified timeframe at each milestone. Any delay in receiving feedback will extend the timeframe.

Upon acceptance of our proposal, we will issue you with an invoice for the deposit amount.  Once we receive the deposit, we begin work immediately. 

What is the process of getting a website?

Our quote outlines our process in detail.  It begins once the quote is accepted and moves through each stage of design and development to making the site live.  Once the site is live, the warranty period begins.

How can I ensure that my website is completed on time?

At each stage of the project, we will require feedback from you before proceeding to the next stage.  To ensure that your website is completed within the specified timeframe, please provide feedback as soon as possible.  We will specify how soon we will require feedback in order to stay on track with our timeframe.

How many pages can I have on my website?

Your chosen package will outline the number of pages we will add and once the website is completed, you will have the ability to add as many pages as you like.

Do I have to keep my website with you forever?

No, once we have completed your website and all payments have been made, it is yours.

What if I don’t like the design you have provided?

Before beginning your project, we will send you a research document which helps us gain an understanding of what your needs are.  You are involved every step of the way so you will have opportunities to guide us in the right direction.

Can you update or redesign an existing website?

Yes, absolutely, we are happy to have a look at your current site and provide a quote.

Can you add products to my shopping cart?

Yes, we can add products and will provide a quote dependent on the number of products.

What is a Domain Name?

A domain name is your own personal online address. Every website has a distinct domain name which differentiates it from other sites. It is good to have a domain name that either reflects, or closely reflects, your business name or type of business, as it will make it easier for people to remember.

Once you register a domain name, it’s yours for the period that you have registered it. Once it is due for renewal, you must renew it in order to stop anyone else from registering it.

A domain name can sometimes be confused with a Uniform Resource Locator (URL). A URL refers to the entire address including colons and slashes. Therefore, URL’s are used to identify different web pages within a site.

What is Web Hosting?

Web Hosting is a service that houses, services and maintains the files that make up a website. This is what allows your website to be accessible to the public, on the internet. Your website information needs to be stored somewhere in a secure and controlled environment to ensure that it remains accessible as much as possible.

How do I get a domain name and hosting?

There are numerous web hosting and domain services who provide these services.

Will my website work on mobile devices?

Yes, if this is included in your quote, your website will be viewable on a mobile device.

What is a Content Managed System (CMS)?

A Content Management System is a system that is used to manage the content of a website. It is a user-friendly, non-technical software tool that allows you to create and edit content, therefore, you have greater control of your website. As your business grows or changes, you can change your website to suit.

If you purchase a Content Management System, as part of the package, we provide a tutorial to show you and your staff how to create, edit or update content on your site.

Can I see how many people visit my website?

Yes, we install Google Analytics on websites that we complete.

CONTENT

Who will write the content for my website?

All quotes include you providing content for your site.  If you require us to write content for the site, we can provide a separate quote for this.

What format should I provide content and images in?

All content must be provided by you, unless we have quoted on this separately.  This includes text, images and any other media required for the completion of this project.  All content and photographs provided by you need to be supplied in a digital format. Stock photographs can be purchased at an additional cost to you.

Can you provide photos for my website?

We can help you source stock photos from various sites. All photographs provided by you need to be supplied in a digital format. Stock photographs can be purchased at an additional cost to you.

Can I display videos on my website?

We can display videos on your website, however you must upload the video to You Tube and then supply it to us.

Can I update content on my website?

Yes, you will be provided with a remote tutorial during which we will provide you with instructions on how you can update content on your site.

SEARCH ENGINE OPTIMSATION (SEO)

What is Search Engine Optimisation (SEO)?

Search Engine Optimisation (SEO) is the use of strategies and techniques to increase the amount of visitors to your website by gaining a higher ranking in search engines such as Google. When people search for something, they use specific keywords and phrases related to what they are looking for. Quite often, people don’t bother clicking past the first page of searches. It is important that your business is search engine friendly so it gains a higher ranking to appear on the first page. Click here to read more about how SEO can help your business grow.

Will this move my website up the search results?

 Yes, to date we have had a 100% success rate at providing higher rankings for chosen keywords.

Will this process result in more qualified visitors to my website?

Yes, the purpose of SEO is to improve your organic search results, and this will in return improve traffic to your website.

Will this process require some effort on my part?

Yes, you will be required to provide fresh content as well as any information necessary to carry out our SEO process. 

Is this an ongoing process as Google and “the web” changes everyday

Yes, you will be provided with a remote tutorial during which we will provide you with instructions on how you can update content on your site.

Should I look forward to results in the long term?

Yes, each month specific tasks are performed to keep pushing up your rankings. This improves over time.

Do I need to sign a contract?

No, you will pay for your service monthly and can cancel anytime you like.  You will receive a report at the end of each month to track your progress.

Will my website be SEO friendly?

Yes, you will be provided with a remote tutorial during which we will provide you with instructions on how you can update content on your site.

PAYMENT

Are there any hidden costs?

No. The quote provided will outline what services we are offering for the price quoted and we will ensure that all work that you have requested is included in the quote.

What are your payment terms?

For websites and large projects, we usually require a 50 % deposit before we begin work.  The final payment will then be due on the completion of the live site or the project.  Small updates will be invoiced upon completion. The payment terms are usually 7 days.

What methods of payment do you accept?

We accept direct bank transfers or cheques.  Our invoice will outline our payment methods in detail.

TRAINING, SUPPORT AND WARRANTY

Do you provide training?

Yes, at the end of the project, once your website is live, we will provide you with a remote tutorial to show you how to update content and pages on your website.

What warranty do you provide after the completion of my website?

We provide a 7 day warranty period which begins once the site is completed.  An extended warranty can be purchased at an extra cost.

Do you offer a Maintenance Contract?

Yes, we offer a maintenance contract which will be sent to you once your project is completed.

GENERAL

 

How can I ensure that my work is completed within the proposed timeframe?

Upon the commencement of a project, we will provide you with a proposed timeframe for the completion.  At each stage of the project, we will require feedback from you before proceeding to the next stage. To ensure that your website is completed within the specified timeframe, please provide feedback as soon as possible.  We will specify how soon we will require feedback in order to stay on track with our timeframe.

Who owns the website once it is completed?

Once your website is complete and fully paid for, you own your website.

Do you provide help with Social Media and Email Marketing?

Yes, we offer both of these services.

How can I cancel my project?

You have the right to cancel your project at any time, however, your final invoice will include all costs incurred up to, and including, your cancellation date. All cancellations must be made via email. Deposits will not be refunded once the project has begun.